Cancellation & Refund Policy

1. Order Cancellation

• Before dispatch: Orders can be cancelled before they are dispatched. Contact us immediately via WhatsApp to request a cancellation.
• After dispatch: Once an order has been dispatched, cancellation is not possible. You may initiate a return after delivery (see Section 3).
• We reserve the right to cancel orders due to stock unavailability, pricing errors, or payment issues. In such cases, a full refund will be issued.

2. Refund Eligibility

Refunds are applicable in the following cases:

• You received a damaged or defective product
• You received the wrong product
• Your order was cancelled before dispatch (by you or us)
• Your order was lost in transit

Refunds are not applicable for:

• Change of mind after dispatch
• Products damaged due to misuse or mishandling after delivery
• Items that are not in their original condition

3. Return Process

1. Contact us via WhatsApp within 48 hours of receiving your order.
2. Share photos or a short video of the damaged/wrong item.
3. Our team will review and respond within 2 business days.
4. If approved, we will arrange a pickup or guide you on how to return the item.
5. Refund or replacement will be processed once the returned item is received and inspected.

4. Refund Timeline

• UPI / Bank Transfer: 5–7 business days after approval.
• Cash on Delivery: Refund will be made via bank transfer; please share your account details when raising the request.

5. Exchange Policy

We offer exchanges for size or colour (subject to stock availability) within 7 days of delivery, provided the product is unused and in its original packaging. Contact us via WhatsApp to initiate an exchange.

6. Contact for Returns & Refunds

Reach our support team via WhatsApp: